Processing transactions (WooCommerce)

How to Process Resolve Transactions in WooCommerce

When a customer completes a checkout with Resolve as the payment method, Resolve authorizes a charge for the amount of the order. The charge enters a pending state on the customer's Resolve account. Authorized charges expire if you do not capture them before the capture deadline, which is a period specified in your partnership agreement with Resolve. If you did not define your authorization timing requirements because of inventory, pre-orders, or shipping time in your onboarding form, please contact your Account Manager.

After Resolve authorizes a charge, you can perform the following actions on it in WooCommerce and they will propagate to Resolve:

• Capture

You can also take the following actions in WooCommerce, but they will not propagate to Resolve. You should take the analogous action in Resolve.

• Cancel (Resolve: Cancel or Void Invoice)

• Refunds (Resolve: Issue a Credit Note)

Capture

Capturing a charge does the following:

• Charges the authorized amount to the customer's Resolve account

• Begins the customer's billing cycle for this invoice

• Triggers the transfer process of funds from Resolve to the merchant

Merchants typically capture a charge after fulfilling the order. We recommend auto-capturing if you usually fulfill orders within 5 business days so that the customer receives their purchase before their billing statement.

You can configure WooCommerce to auto-capture orders by setting Payment mode to Capture.

This action propagates from WooCommerce to Resolve, however it does not propagate from Resolve to WooCommerce.

Cancel

If you haven't yet captured a charge, you can cancel its authorization. Canceling a charge is irreversible and Resolve is unable to reinstate that authorization funds. This action does not propagate from WooCommerce to Resolve. You will need to cancel the authorization or void the invoice in Resolve.

Refund

If you've already captured a charge, you can reverse it and refund the amount to the customer's Resolve account. You can only process a refund within 120 days of capturing the charge. Refunding a charge is irreversible. This action does not propagate from WooCommerce to Resolve. You will need to issue a credit note in Resolve.

Partial refund

If you've already captured a charge, you can reverse part of the charge and refund the specified amount to the customer's Resolve account. You can only process a partial refund within 120 days of capturing the charge. Partially refunding a charge is irreversible. This action does not propagate from WooCommerce to Resolve. You will need to issue a credit note in Resolve.