FAQs

Frequently Asked Questions

Are Resolve customer accounts a one-one match with BigCommerce Accounts?

BigCommerce customer accounts and Resolve customer accounts are in fact different. At checkout, your customers would need to log in with their existing Resolve account, or sign up for a new Resolve account at checkout.

When signing up for new accounts at checkout, certain additional credit information might be required to provide a credit decision and an instant approval might not be guaranteed in all cases. If additional verification is required, customers pending credit review are notified during the signup process. You’re able to review customers that are pending credit review by selecting "Customers" > "In credit review" from the customers table in your Resolve dashboard.

Is it compatible with B2B Edition or BundleB2B?

Yes, the Resolve extension is fully compatible with B2B Edition and non-B2B Edition stores

Can I only enable the extension for existing Resolve accounts?

By default, your customers can either sign in with an existing Resolve account, or signup for Resolve at checkout.

If you’d like to only enable the Resolve payment method for customers with an existing Resolve account, please contact your Resolve Account Manager to coordinate this configuration. When configured, customers will only be able to sign in, rather than sign up for a new Resolve account at checkout.

If a customer is on credit hold, does that appear during checkout?

If the customer is on credit hold and attempts to checkout, a message will be displayed within the checkout informing them of the credit hold.

Does the extension work with custom checkouts?

Currently the extension is primarily compatible with the Optimized One-Page Checkout.

If you're using an existing custom checkout, please connect with your Resolve Account Manager for assistance.

Is the extension compatible with Multi-Storefront?

Yes, the extension is fully compatible with Multi-Storefront.