Resolve
  • Integrations
    • E-commerce transaction flow
    • Shopify / Shopify Plus
      • Processing transactions (Shopify)
      • Hide Resolve from non-B2B Customers in Shopify Checkout
    • BigCommerce
      • Processing transactions (BigCommerce)
      • Multi-Storefront Configuration
      • Payment Method Customization (B2B Edition)
      • Managing Shipments
      • Conditionally Show Resolve At Checkout
      • FAQs
    • Magento 2
      • Processing transactions (Magento 2)
    • WooCommerce
      • Processing transactions (WooCommerce)
    • Resolve checkout-sdk
      • Cancel an Uncaptured Charge
      • Errors
    • Add credit application modal
  • Merchant operations
    • Customer dispute resolution procedures
    • Sales-Rep Led Checkout
    • ERP & eCommerce Integrations
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  • Overview
  • Customer Accounts
  • Invoices

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  1. Merchant operations

ERP & eCommerce Integrations

PreviousSales-Rep Led Checkout

Last updated 1 month ago

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Overview

Resolve allows you to connect both your Netsuite/QBO instance and an eCommerce platform to streamline invoice management from both systems. This guide details workflows to ensure a smooth and cohesive invoicing experience when using both an eCommerce and ERP integration.

For details on how Resolve integrates with ERPs, see the following guides:

Customer Accounts

Consider the following user journey at checkout:

  1. A customer creates a new account on your eCommerce storefront

  2. The customer then selects Resolve at checkout and registers for a new Resolve account

  3. The order is then placed using Resolve at checkout

If you are syncing new customer accounts from your eCommerce platform to your ERP instance, and have enabled both an ERP integration along with an eCommerce integration, then this would result in a duplicate customer account in Resolve. For details around merging customer records, see

If you are not syncing new customer accounts from your eCommerce platform to Netsuite/QBO, then you would not need to merge customer records.

To reconcile duplicate customer accounts from Netsuite/QBO and an eCommerce integration, you will have to use the "Merge customer records" action to merge customer accounts.

  1. From your Resolve dashboard, select "Customers"

  2. Search for a customer record, or select "All"

  3. The customer record that originated from your eCommerce integration will be denoted with a caution symbol. Select the overflow icon, then select "Merge customer records"

  4. Select or search for the corresponding customer from your Netsuite/QBO instance to merge the customer record with

Invoices

To merge invoice records:

  1. From your Resolve dashboard, select "Invoices"

  2. Search for an invoice record, or select "All"

  3. The invoice record that originated from your eCommerce record will be denoted with a caution symbol. Select the overflow icon, then select "Merge invoice records"

  4. Select or search for the corresponding invoice record from your Netsuite/QBO instance to merge the invoice record with

When using Resolve's Shopify, BigCommerce, Magento, or WooCommerce integrations, actions such as cancellations, refunds, and fulfillment will still flow through to the merged invoice from the eCommerce platform.

When using the WooCommerce integration, refunds and cancellations do not sync with Resolve. You must also perform these actions within Resolve to reconcile transactions.

Similar to customer accounts, invoices that are created from an eCommerce integration will also have to be merged with Netsuite/QBO invoices once the Netsuite/QBO sync has finalized. For details around merging invoice records, see .

Netsuite
Quickbooks Online
Merging Customer or Invoice Records.
Merging Customer or Invoice Records
Merging customer records