Processing transactions (BigCommerce)

How to Process Resolve Transactions in BigCommerce

When a customer completes a checkout with Resolve as the payment method, Resolve authorizes a charge for the amount of the order. The charge enters a pending state on the customer's Resolve account.

After Resolve authorizes a charge, you can perform the following actions on the order in BigCommerce:

• Update the status to a payment captured status (Resolve: Capture)

• Cancel (Resolve: Cancel or Void Invoice)

• Refund / Partial Refund (Resolve: Issue a Credit Note)

These actions should be taken from within BigCommerce (or processed automatically, by BigCommerce). This will help to ensure data consistency between BigCommerce and Resolve.

Update the status to a payment captured status (Resolve: Capture)

Capturing a charge does the following:

Charges the authorized amount to the customer's Resolve account. This begins the customer's billing cycle and triggers the transfer process of funds from Resolve to the merchant. Merchants typically capture a charge after fulfilling the order.

Updating an order in BigCommerce to one of the following statuses will initiate the capture in Resolve:

• SHIPPED

• PARTIALLY SHIPPED

• AWAITING PICKUP

• AWAITING SHIPMENT

• COMPLETED

• AWAITING FULFILLMENT

Cancel

If you haven't yet captured a charge, you can cancel its authorization. Canceling a charge is irreversible and Resolve is unable to reinstate those funds.

Updating an order in BigCommerce to one of the following statuses will cancel the capture in Resolve:

• CANCELLED

• DECLINED

Refund

If you've already captured a charge, you can reverse it and refund the amount to the customer's Resolve account. You can only process a refund within 120 days of capturing the charge. Refunding a charge is irreversible.

Refund using the Order > Refund action within BigCommerce. Make sure to specify 'Pay with net terms' (or however you've named the Resolve Pay payment method) as the Refunding payment processor.

Partial refund

If you've already captured a charge, you can reverse part of the charge and refund the specified amount to the customer's Resolve account. You can only process a partial refund within 120 days of capturing the charge. Partially refunding a charge is irreversible.

Partially refund using the Order > Refund action within BigCommerce. Make sure to specify 'Pay with net terms' (or however you've named the Resolve Pay payment method) as the Refunding payment processor.