Processing transactions (BigCommerce)

How to Process Resolve Transactions in BigCommerce

When a customer completes a checkout with Resolve as the payment method, Resolve authorizes a charge for the amount of the order. The charge enters a pending state on the customer's Resolve account.

After Resolve authorizes a charge, you can perform the following actions on the order in BigCommerce:

• Update the status to a payment captured status (Resolve: Capture)

• Cancel (Resolve: Cancel or Void Invoice)

• Refund / Partial Refund (Resolve: Issue a Credit Note)

These actions should be taken from within BigCommerce (or processed automatically, by BigCommerce). This will help to ensure data consistency between BigCommerce and Resolve.

If you'd like to ignore order status updates from BigCommerce, and manually control sending, cancelling, or issuing credit notes for invoices, see (Optional) Ignore BigCommerce Order Status Updates

Update the status to a payment captured status (Resolve: Capture)

Capturing a charge does the following:

Charges the authorized amount to the customer's Resolve account. This begins the customer's billing cycle and triggers the transfer process of funds from Resolve to the merchant. Merchants typically capture a charge after fulfilling the order.

Updating an order in BigCommerce to one of the following statuses will initiate the capture in Resolve and send the invoice to the customer:

• SHIPPED

• PARTIALLY SHIPPED

• AWAITING PICKUP

• AWAITING SHIPMENT

• COMPLETED

• AWAITING FULFILLMENT

If you'd like to manually send invoices to customers, and ignore order status updates from BigCommerce, select the "Ignore Capture order status updates" toggle in the Resolve Pay BigCommerce app. You will then have to manually send invoices from the Resolve dashboard. For detailed steps on sending invoices, see this article.

Cancel

If you haven't yet captured a charge, you can cancel its authorization. Canceling a charge is irreversible and Resolve is unable to reinstate those funds.

Updating an order in BigCommerce to one of the following statuses will cancel the capture in Resolve:

• CANCELLED

• DECLINED

If you'd like to ignore cancelled orders in BigCommerce, select the "Ignore Cancel/Void order status updates" toggle in the Resolve Pay BigCommerce app. You will have to manually cancel or void invoices from the Resolve dashboard. For detailed steps on voiding invoices, see this article.

Refund

If you've already captured a charge, you can reverse it and refund the amount to the customer's Resolve account. You can only process a refund within 120 days of capturing the charge. Refunding a charge is irreversible.

Refund using the Order > Refund action within BigCommerce. Make sure to specify 'Pay with net terms' (or however you've named the Resolve Pay payment method) as the Refunding payment processor.

To ignore refunds from BigCommerce orders, select the"Ignore Refund order status updates" toggle in the Resolve Pay BigCommerce app. You will have to manually issue credit notes from the Resolve dashboard. For detailed steps on issuing credit notes, see this article.

Partial refund

If you've already captured a charge, you can reverse part of the charge and refund the specified amount to the customer's Resolve account. You can only process a partial refund within 120 days of capturing the charge. Partially refunding a charge is irreversible.

Partially refund using the Order > Refund action within BigCommerce. Make sure to specify 'Pay with net terms' (or however you've named the Resolve Pay payment method) as the Refunding payment processor.

(Optional) Ignore BigCommerce Order Status Updates

To ignore order status updates that automatically send, void, or refund Resolve invoices, select the following toggles in the BigCommerce app (BigCommerce Control Panel > Apps > Resolve Pay). This will allow you to manually send, cancel/void, or refund invoices independently from BigCommerce.

Ignore capture, cancel, and refund status updates from BigCommerce