When a customer completes a checkout with Resolve as the payment method, Resolve authorizes a charge for the amount of the order. The charge enters a pending state on the customer's Resolve account. Authorized charges expire if you do not capture them before the capture deadline, which is a period specified in your partnership agreement with Resolve. If you did not define your authorization timing requirements because of inventory, pre-orders, or shipping time in your onboarding form, please contact your Client Success Manager.
After Resolve authorizes a charge, you can perform the following actions on it in Magneto 2:
Capturing a charge does the following:
Charges the authorized amount to the customer's Resolve account Begins the customer's billing cycle Triggers the transfer process of funds from Resolve to the merchant Merchants typically capture a charge after fulfilling the order. We recommend auto-capturing if you usually fulfill orders within 5 business days so that the customer receives their purchase before their billing statement.
You can configure Magento 2 to auto-capture orders by setting Payment Action to Authorize and Capture.
If you haven't yet captured a charge, you can cancel its authorization. Canceling a charge is irreversible and Resolve is unable to reinstate those funds.
If you've already captured a charge, you can reverse it and refund the amount to the customer's Resolve account. You can only process a refund within 120 days of capturing the charge. Refunding a charge is irreversible.
If you've already captured a charge, you can reverse part of the charge and refund the specified amount to the customer's Resolve account. You can only process a partial refund within 120 days of capturing the charge. Partially refunding a charge is irreversible.