# Sales-Rep Guide

Resolve's eCommerce checkout now supports a sales-rep checkout flow, allowing your sales reps to checkout with Resolve on behalf of a customer. The following guide details how to place draft orders and checkout with the sales-rep flow using Shopify.

## Requirements

Ensure you have the following:

- Your Resolve merchant account login credentials
- Access to your Shopify admin dashboard


> **Note:** See [Adding and removing team members](https://help.resolvepay.com/hc/en-us/articles/5609481535380-Adding-and-removing-team-members) for detailed steps on inviting more team members to your Resolve account.


## 1. Create a Draft Order

1. From your Shopify admin dashboard, select **Orders > Drafts**
2. Select **Create order**
3. Add products to the order and select a customer
4. Once you've added products, the customer, and any applicable discounts or shipping fees, select the **Share** button
5. Select **Copy link** and paste the URL into a new tab or window


![Share button in Shopify draft order interface](/assets/shopify-sales-rep-draft-order-share.7b333abb2c17a8780804ec60a15262d916f3dc7c0df63a62d74191876aabde54.9bb1daa4.png)

## 2. Sales-Rep Checkout

1. From Shopify Checkout, select **Pay with net terms > Pay now**
2. Enter your Resolve Merchant credentials and select **Sign In**
3. Search for the Resolve customer you intend to place the order for
4. Select a payment option and select **Save & next**
5. To complete the order, select **Confirm purchase**
6. You will then be redirected to the Shopify order confirmation page


![Once signed in, you can select a customer to place the order under](/assets/shopify-sales-rep-customer-select.6b9153be81ac806975ce2b53389fac0af31c94221caa043d0b7ae1e79a60f8c5.9bb1daa4.png)

Your customer will receive an order confirmation from Shopify and a separate Resolve invoice once the order is fulfilled. If you've enabled payments to capture automatically at checkout, then they will receive the Resolve invoice immediately.