When a customer completes a checkout with Resolve as the payment method, Resolve authorizes a charge for the amount of the order. The charge enters a pending state on the customer's Resolve account.
After Resolve authorizes a charge, you can perform the following actions on the order in Shopify:
- Capture
- Cancel (Resolve: Cancel or Void Invoice)
- Refund / Partial Refund (Resolve: Issue a Credit Note)
Note: These actions must be taken from within Shopify (or processed automatically, by Shopify). They cannot be taken within the Resolve dashboard or via the Resolve API.
Capturing a charge does the following:
Charges the authorized amount to the customer's Resolve account. This begins the customer's billing cycle and triggers the transfer process of funds from Resolve to the merchant. Merchants typically capture a charge after fulfilling the order. We recommend auto-capturing if you usually fulfill orders within 5 business days so that the customer receives their purchase before their billing statement.
You can configure Shopify to auto-capture orders by setting Payment capture method (Settings > Payments) to 'Automatically at checkout' or 'Automatically when order is fulfilled'.
If you haven't yet captured a charge, you can cancel its authorization. Canceling a charge is irreversible and Resolve is unable to reinstate those funds.
If you've already captured a charge, you can reverse it and refund the amount to the customer's Resolve account. Refunding a charge is irreversible.
If you've already captured a charge, you can reverse part of the charge and refund the specified amount to the customer's Resolve account. Partially refunding a charge is irreversible.