When a customer completes a checkout with Resolve as the payment method, Resolve authorizes a charge for the amount of the order. The charge enters a pending state on the customer's Resolve account.
After Resolve authorizes a charge, you can perform the following actions on it in Magento 2:
- Capture
- Cancel
- Refund
- Partial Refund
Capturing a charge does the following:
Charges the authorized amount to the customer's Resolve account. This begins the customer's billing cycle and triggers the transfer process of funds from Resolve to the merchant. Merchants typically capture a charge after fulfilling the order.
We recommend auto-capturing for merchants who usually fulfill orders within 5 business days so that the customer receives their purchase before their billing statement.
You can configure Magento 2 to auto-capture orders by setting the Payment Action to Authorize and Capture.
If you haven't yet captured a charge, you can cancel its authorization. Canceling a charge is irreversible and Resolve is unable to reinstate those funds.
If you've already captured a charge, you can reverse it and refund the amount to the customer's Resolve account. Refunding a charge is irreversible.
If you've already captured a charge, you can reverse part of the charge and refund the specified amount to the customer's Resolve account. Partially refunding a charge is irreversible.